Refund Policy

Veyloom is operated by an independent developer / individual operator. Veyloom does not currently publish a registered company entity, and no personal street address is published.

Payment records may show the merchant or payment descriptor as kurisu0825. Contact support if you are unsure whether a charge is connected to Veyloom.

Failed generations automatically return credits when no completed output is created.

If a generation failed but credits were not returned automatically, contact support with the creation record from My Creations.

If an output is damaged, unavailable, or cannot be downloaded, contact support for review. When Veyloom confirms a platform issue, Veyloom may return credits or provide a reasonable adjustment.

First subscription payments may be eligible for refund within 7 days of purchase if the purchased subscription credits have not been used.

Used credits are generally non-refundable.

Subjective dissatisfaction with generated results does not guarantee a cash refund. Special cases may be reviewed manually.

If a generation takes unusually long but eventually succeeds, credits are usually not automatically refunded only because the output was slower than expected.

If a generation remains incomplete for a long time or ultimately fails, credits should be returned according to the failed generation policy.

If you believe you were charged twice or credits were deducted twice, contact support. Confirmed duplicate charges are returned to the original payment method or corrected through credits, depending on the case.

Approved refunds are returned to the original payment method.

Refund processing may take 5-10 business days, depending on the payment provider.

Refund requests should be sent to support@veyloom.com.

Email support@veyloom.com with your account email, payment date, plan, and the reason for the request.

Payment and refund questions are prioritized, and Veyloom aims to respond within 1-2 business days.